Your systems, kept running.
We take over systems that are already built. Websites, web apps, platforms, mobile apps. Tiered service levels, Jira-tracked, with senior engineers and DevOps behind every fix, so the work continues even when people are on leave.
The maintenance trap.
Maintenance is the work that rarely gets budgeted for and that everything depends on. Kept in-house, it means paying full-time salaries for intermittent demand: engineers idle until something breaks, and often unavailable when it does.
The pattern is familiar. Updates accumulate because no one wants to disturb a working stack. Security patches are deferred. The one person who understands the deployment is unavailable when they are needed most. At best, performance slips; at worst, a single point of failure becomes an outage at the worst possible time.
What taking over means.
You hand us the system as it runs today. We learn it, document it, and carry it.
From then on, maintenance stops being a person and becomes a service. Bugs are tickets, tickets have SLAs, SLAs are met whether anyone is on leave or not. Your fixes are made by engineers with senior developers reviewing them and DevOps shipping them, on a structured, ISO-informed process. Even where junior engineers do the routine work, mid-tier and senior developers stand directly behind them. That is why the work holds at a fraction of the in-house cost.
We do this today for estates of every size, from small business sites to high-traffic platforms.
Three levels. Pick per system, mix across your estate.
Keep-alive
Best effort, business hours. Bugs and small changes resolved typically within a day.
For sites that matter but are not time-criticalBusiness-critical
Defined response times, same-day triage, priority queue. Security patching and updates on schedule.
For systems your revenue touchesAlways-up
The site stays up. Guaranteed response, active monitoring with downtime alerts, escalation to senior engineers, and cover planned in advance of any leave.
For systems where downtime is a board-level concernUnderneath every level: monitoring with downtime alerts, CDN and Cloudflare where it helps, and a weekly written report so you always know the state of your system.
Salaries versus a service.
| In-house maintenance | Koneqt maintenance | |
|---|---|---|
| Cost shape | Full-time salaries, with all their on-costs, for intermittent demand | A monthly service, sized to the estate |
| Cover | One or two people; leave creates gaps | The team provides the cover; SLAs hold through periods of leave |
| Expertise | Limited to what your hires know | Routine work by junior engineers, with seniors and DevOps for the difficult cases |
| Knowledge | Held in one person’s head | Documented, Jira-tracked, owned by the team |
| Risk | A key person resigns and you start over | Continuity is structural; handovers are invisible to you |
How taking over works.
We map the system as it actually runs: code, hosting, deployments, dependencies, and the parts that were never documented. Two to four weeks for most estates. Larger or high-traffic estates need a deeper discovery, and we will flag that at the outset.
Documentation, monitoring and backlog triage. Deferred updates get a clear plan.
Tickets in, fixes out, to SLA, on an ongoing basis. You have full visibility of the board. Reports weekly.
One-off onboarding effort in the first two to three months while we learn the estate. It happens once.
The questions you were going to ask.
Common questions / 06No, it is the normal case. We take over systems other teams built, including ones with no documentation. The audit exists precisely for that.
Yes. We maintain what runs. Where a rebuild or a platform move would save you real money, we will show you the case and the numbers, and it stays your call. Sometimes the right answer is moving a site to something easier to maintain. Sometimes the right answer is leaving a well-architected system exactly where it is.
We maintain WordPress estates, and plenty of them. Updates, security, plugins, performance, content support.
Then maintenance becomes the floor, not the ceiling. Development work runs through the same team under the same structure. Many clients start with maintenance and hand over development once they have seen the process work.
Less than the salaries it replaces, sized to your estate and the level you pick. Bring your stack list to a call. Where we can save you tooling costs along the way, we do that too. We recently replaced a client's unused licensed tooling with a setup that cost them nothing.
Hand it over with confidence.
Thirty minutes, your stack list, and we will tell you what taking it over looks like, level by level.
Book a 30-min call →