Your systems,keptrunning.
We take over systems that are already in production. Websites, web apps, platforms and mobile. Nearly two decades of formal delivery, tiered service levels, senior review behind every fix, and cover that holds when people are on leave.
Bring your stack and headcount.
The maintenance
trap.
Maintenance is the work that rarely gets budgeted for and that everything depends on. Kept in-house, it means paying full-time salaries for intermittent demand: engineers idle until something breaks, and often unavailable when it does.
The pattern is familiar. Updates accumulate because no one wants to disturb a working stack. Security patches are deferred. The one person who understands the deployment is unavailable when they are needed most. At best, performance slips; at worst, a single point of failure becomes an outage at the worst possible time.
What taking over
means.
You hand us the system as it runs today. We learn it, document it, and carry it. From then on, maintenance stops being a person and becomes a service. Bugs are tickets, tickets have SLAs, and SLAs are met whether anyone is on leave or not.
Fixes are delivered by a software organisation, not a lone fixer: named engineers on the account, senior review on every change, platform and DevOps where the release path requires it, and a structured, ISO-informed process with clear roles. You see the work in Jira and receive a written report every week. That is why the standard holds without the full cost of employing the same cover yourself.
We carry estates of every size: small business sites, product platforms, and high-traffic systems. The same formal procedures apply whether the stack is modern cloud, a long-running application estate, or something inherited with little documentation.
Many clients start on maintenance. Once the process is visible and the cover holds, they hand over feature development to the same team. Maintenance is the floor, not the ceiling.
Three levels. Pick per
system, mix across your estate.
Keep-alive
Best effort · business hours
For sites that matter but are not time-critical.
- Bugs and small changes resolved typically within a day
- Business-hours response
- Monitoring with downtime alerts
- Weekly written report
Business-critical
Defined response · priority queue
For systems your revenue touches.
- Defined response times
- Same-day triage, priority queue
- Security patching and updates on schedule
- CDN and Cloudflare where it helps
- Weekly written report
Always-up
Guaranteed · active monitoring
For systems where downtime is a board-level concern.
- Guaranteed response
- Active monitoring with downtime alerts
- Escalation to senior engineers
- Cover planned in advance of any leave
- The site stays up
Underneath every level: monitoring with downtime alerts, CDN and Cloudflare where it helps, and a weekly written report so you always know the state of your system.
Salaries versus
a service.
How taking over
works.
Audit
2–4 weeksWe map the system as it actually runs: code, hosting, deployments, dependencies, and the parts that were never documented. Two to four weeks for most estates. Larger or high-traffic estates need a deeper discovery, and we will flag that at the outset.
Stabilise
Triaged from auditDocumentation, monitoring and backlog triage. Deferred updates get a clear plan.
Carry
OngoingTickets in, fixes out, to SLA, on an ongoing basis. You have full visibility of the board. Reports weekly. One-off onboarding effort in the first two to three months while we learn the estate. It happens once.
The questions you
were going to ask.
Hand it over
with confidence.
Thirty minutes, your stack list, and we will tell you what taking it over looks like, level by level, cost by cost.